Privacy Policy
Introduction and Who We Are
At Sensiwise AI Limited, we prioritise your privacy and are committed to protecting your personal data. This privacy policy details the ways we collect, use, and manage your personal information in compliance with applicable regulations. Sensiwise AI Limited operates as a group of legal entities, ensuring that your data is handled securely and responsibly. Throughout this document, “Sensiwise AI”, “we”, “us”, or “our” refers to the relevant Sensiwise AI Limited entity that processes your data. Sensiwise AI is the primary controller of this website and ensures adherence to data protection standards.Our Data Privacy Manager
We have appointed a dedicated Data Privacy Manager to address any concerns or questions you may have regarding this privacy policy. If you wish to exercise your rights or have any inquiries, you can reach out to us through the following channels:- Email address: hello@sensiwise.ai
- Postal address: Sensiwise AI Limited, Registered Office: 1 Alistair Day Way, Colchester, Essex, England, CO4 6FH
Our Data Privacy Manager oversees all data-related inquiries and ensures that your privacy is consistently upheld.
Complaints
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the opportunity to deal with your concerns before you approach the ICO so please contact us in the first instance.Your Duty to Inform Us of Changes
To ensure the accuracy and relevance of the personal information we hold, it is essential that you notify us of any changes. Please contact us at hello@sensiwise.ai with updated information as necessary.Summary of the Privacy Policy
This privacy policy outlines:- The personal information we collect about you
- How your personal information is collected
- How we use your personal information
- The legal basis for processing your personal information
- Who we share your personal information with
- How we protect your personal information
- International transfers of your personal information
- How long we retain your personal information
- Your legal rights
What Personal Information Do We Collect About You?
We gather personal information from various interactions you have with Sensiwise AI. The data we collect includes:- Identity information including your name, the organisation you work for, your title or position, and your relationship to a person, as well as similar information about your personal assistant if applicable.
- Contact information including your email address, postal address, and telephone numbers.
- Technical information including information from your visits to our website or applications (including IP address and how you use our website) or in relation to materials and communications we send to you electronically.
- Marketing and communications information including your preferences in receiving marketing materials from us and your communication preferences.
- Information you provide to us for the purposes of attending meetings and events and in response to surveys we send out or sent out on our behalf.
- Identification and background information provided by you or collected as part of our business acceptance processes.
- Financial information, including payment-related information.
- Any other information relating to you which you may provide to us.
This information helps us provide personalised services and maintain a robust relationship with you.
How Is Your Personal Information Collected?
Your personal data is collected through multiple channels, including:- We collect information about you when you provide it to us, or interact with us directly, including when you register on one of our digital platforms or applications or engage with our personnel
- We collect information from you and about you as necessary in the course of providing our services including as part of our business acceptance processes.
- We collect your personal information while monitoring our technology tools and services, including email communications sent to and from us and our websites.
- We may obtain information about you from other sources, including keeping the contact details we already hold for you accurate and up to date by using publicly available sources.
Each method ensures the collection of relevant and necessary data for our operations.
How We Use Your Personal Information
The information we collect is used for the following purposes:- To provide and improve our services to you and to our clients
- To provide you with information requested by you
- To fulfil our legal, regulatory and risk management obligations.
- To provide and improve our website, including monitoring its use.
- To promote our services, including sending business related updates, publications and details of events.
- For the purposes of recruitment.
- To manage and administer our relationship with you and our clients.
Our use of your information is guided by our commitment to transparency and compliance with relevant laws.Î
The Basis on Which We Use Your Personal Information
We rely on the following legal grounds to process your data:- Contractual necessity: Processing is essential for fulfilling a contract or service agreement.
- Legitimate interests: Ensuring smooth business operations while safeguarding your rights.
- Legal compliance: To comply with legal and regulatory obligations.
These bases ensure that your data is handled lawfully and responsibly.
Who We Share Your Personal Information With
Your data may be shared with trusted third parties to support our operations. These include:- Professional advisors: Such as auditors or legal consultants.
- IT service providers: Vendors that assist in maintaining our digital infrastructure.
- Event partners:Organisations involved in hosting or co-hosting events.
- Third-party partners: Third parties engaged in the course of the services we provide to clients and with their prior consent.
If we are required to disclose your personal information to comply with legal or regulatory requirements, we will use reasonable endeavours to notify you before we do this, unless we are legally restricted from doing so. We do not sell or otherwise make personal information commercially available to any third party, except with your prior consent.
How We Protect Your Personal Information
We employ comprehensive security measures to safeguard your data against unauthorised access, misuse, or breaches. These measures include:- Access controls to limit data availability to authorised personnel only.
- Regular audits and security updates to maintain system integrity.
- Clear protocols for responding to suspected data breaches, including notifying affected parties and relevant authorities as required.
Your trust is vital to us, and we continuously improve our security practices to protect your information.
International Transfers of Your Personal Information
As a global organisation and in order to provide our services, Sensiwise AI may transfer your personal data across jurisdictions. We ensure compliance with applicable laws through:- The use of standard contractual clauses.
- Adequate safeguards to maintain data protection standards.
These measures guarantee the secure transfer and storage of your information regardless of location.
How Long We Keep Your Personal Information
We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy. Retention periods are determined by:- Legal requirements: Compliance with statutory obligations.
- Operational needs: Ensuring business continuity and efficient service delivery.
Once data is no longer needed, it is securely deleted or anonymised.
Your Legal Rights
You have the following rights, under the Data Protection legislation, in respect of your personal information that we hold about you:- Right of access: To ask for copies of your personal information
- Right to rectification: To ask for your personal information to be corrected if it is inaccurate or incomplete.
- Right to erasure: To ask for your personal information to be deleted or erased, where applicable.
- Right to restriction of processing: To ask us to restrict the use of your personal information in some circumstances.
- Right to object to processing: To object to the processing of your personal information in certain circumstances. We may use automated decision making in processing your personal information for some services. You may object to your information being subjected to automated processing and you can request a manual review of the outcome of an automated decision if you are unhappy with it.
- Right to data portability:Î To request your personal information to be transferred to other providers on certain occasions.
We do not typically charge a fee for exercising your rights except in certain circumstances where permitted by Data Protection law. We have one month to respond to your request and may extend by another two months in certain circumstances.
Your objection (or
withdrawal of any previously given consent) could mean that we are unable to perform the actions necessary to
achieve the purposes set out above or that you may not be able to make use of the services offered by us.
Even after you have chosen to withdraw your consent we may be able to continue to process your personal information to the extent required or otherwise permitted by law, in particular in connection with meeting our legal and regulatory obligations.
If you wish to exercise any of your rights please contact us on hello@sensiwise.ai.
Should you have a query or wish to lodge a complaint about the use of your personal information, please contact our Information Governance Team in the first instance at hello@sensiwise.ai.
If you are still unhappy with the outcome of your enquiry concerning how we process your personal information you can write to:
The Information Commissioner, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF. Telephone: 0303 123 1113. ICO Website: https://www.ico.org.uk
Use of Cookies
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our website. For detailed information about our use of cookies and how to manage them, refer to our Cookie Policy. By continuing to browse our website site, you are agreeing to our use of cookies. You may refuse the use of cookies or withdraw your consent at any time. Our Cookie Policy explains how you can do this, but please note that this may affect your use and experience of our website.
Marketing
We aim to keep you informed about our latest services and updates through marketing communications. If you no longer wish to receive these communications, you can opt out at any time by emailing hello@sensiwise.ai.
Your preferences will be updated promptly to ensure you receive only the content you value.
Contact Us
For any questions or concerns regarding this privacy policy or your personal data, please contact us:- Email: hello@sensiwise.ai
- Postal Address: Sensiwise AI Limited, 1 Alistair Day Way, Colchester, Essex, England, CO4 6FH
